Privacy Policy

Introduction

At FENISTAL LIMITED, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service and visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our newsletter
• Contact us for customer support
• Make a payment for our services

This information may include your name, email address, payment information, and contact details.

Usage Data

We may collect certain information automatically when you use our VPN service, including:

• Connection timestamps
• Amount of data transferred
• VPN server locations
• Device information and operating system

Our No-Log Policy

FENISTAL LIMITED operates under a strict no-log policy. We do not track, collect, or store:

• Your browsing history
• Traffic destination or data content
• DNS queries
• Connection timestamps that could identify you
• IP addresses

This means your online activities remain completely private and anonymous when using our VPN service.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our VPN service
• To process your payments and manage your subscription
• To communicate with you about service updates and support
• To improve our services and develop new features
• To detect and prevent fraud and abuse
• To comply with legal obligations

Data Security

We implement industry-standard security measures to protect your personal information, including:

• 256-bit AES encryption for all data transmission
• Secure server infrastructure with regular security audits
• Strict access controls and authentication procedures
• Regular security updates and vulnerability assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Third-Party Services

We may employ third-party companies and individuals to facilitate our service, including:

• Payment processors
• Customer support platforms
• Analytics services

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. When your information is no longer needed, we will securely delete or anonymize it. Account information is retained for the duration of your subscription and may be kept for a limited period afterward for legal and accounting purposes.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to the processing of your personal information
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us at information@fenistallimited.com.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our website functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

International Data Transfers

FENISTAL LIMITED is based in Cyprus. Your information may be transferred to and maintained on servers located outside of your country of residence. By using our services, you consent to the transfer of your information to Cyprus and other countries where we operate. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our systems.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Compliance

FENISTAL LIMITED is committed to complying with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) for users in the European Union. We respect your privacy rights and are dedicated to maintaining the highest standards of data protection and security.